At RESILIENT YOU, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase. 

‼️ALL SALES ARE FINAL‼️

Due to nature of perfumes, fragrances and personal care products all sales are final.

We do not accept returns, exchanges or refunds on:

*Opened  products

*Used products 

*Perfumes or fragrance items

*Hair perfumes or body sprays

This policy is in place for hygiene and safety reasons.

📦 Damaged or Incorrect Orders

 

We understand issues can happen during shipping. If you receive:

• A damaged item
• The wrong product
• A missing item

Please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item(s) and packaging

📧 EMAIL: resilient.youare@gmail.com

If approved, we will offer:

• A replacement, or
• A store credit (case by case)

🚚 Lost or Stolen Packages

Once an order is shipped and marked as delivered, we are not responsible for lost or stolen packages.

 

Please contact the shipping carrier directly for assistance.

❌ Order Cancellation

Orders cannot be canceled or changed once they have been processed or shipped.

⚠️ Allergies & Sensitivities

 

We are not responsible for allergic reactions or sensitivities. Please review fragrance notes carefully before purchasing.

📌 Non-Refundable Situations

 

Refunds or replacements will NOT be issued for:

• Change of mind
• Dislike of scent
• Improper use
• Delays caused by the carrier

🤍 Questions?

If you have any questions about this policy, feel free to contact us:

📧 resilient.youare@gmail.com

Thank you for supporting Resilient You ✨